Already in use across the UK and Ireland in multi-sized organisations, ServiceCloud24 improves customer perception and service, whilst reducing time and costs associated with resolving customer issues both online and across hundreds of physical locations.

With comprehensive workflow management and reporting, enabling real-time view of ticket stats, chat productivity, incoming and outgoing telephone contact against SLAs. Costs can be monitored ensuring adherence to any refund or comping policies.

Our unique customer facing web portal enables the majority of customers to self serve using search of the FAQs, with options for contact available if communication is still required. 

Our existing clients enjoy service fees over 30% less than comparable solutions, as well the expected efficiencies across the contact centre workflow.

The solution is delivered as-a-service and is supported by TW24's own delivery centres.